Returns & Refunds Policy

At Appleton Sweets, we want you to be delighted with your confectionery order, but due to food safety regulations, we can only accept returns on non-perishable items or damaged goods within 14 days of delivery. Please ensure all items remain in their original, unopened packaging to qualify for a full refund.

Return Process

• 1.
  Contact Support

  Email our customer service team with your order number and photos of the items you wish to return or report as damaged.

• 2.
  Approval & Authorization

  Once your request is reviewed, we will provide a Return Merchandise Authorization (RMA) number and the correct return shipping address.

• 3.
  Secure Packaging

  Carefully pack the sweets in a sturdy box with adequate padding to prevent damage during transit and include your RMA slip inside.

• 4.
  Refund Processing

  After we receive and inspect your return, we will issue a refund to your original payment method within 5-7 business days.