Frequently Asked Questions
Everything you need to know about your Appleton Sweets order, from shipping to bulk confectionery inquiries.
What is the standard delivery time for orders?
We aim to process and dispatch all orders within 24–48 hours. Standard UK delivery typically takes 2–3 working days, though express shipping options are available at checkout.
Do you offer international shipping?
Yes, we ship our confectionery worldwide. Shipping costs and delivery timelines vary by destination and total weight; these will be calculated automatically during the checkout process.
Are your products suitable for dietary restrictions?
We stock a wide range of sweets including vegan, vegetarian, gluten-free, and sugar-free options. Each product page features a detailed ingredient list and allergen warnings to help you make informed choices.
What is your policy on returns and refunds?
Due to food safety and hygiene regulations, we cannot accept returns on items that have been opened. If your order arrives damaged or incorrect, please contact our support team within 48 hours for a replacement or refund.
Do you offer wholesale discounts for bulk orders?
Appleton Sweets specializes in bulk confectionery. Our pricing is already structured for wholesale; however, for exceptionally large pallet orders, please contact our sales team directly for a custom quote.
How do I check the shelf life of the sweets?
We guarantee that all products dispatched have a reasonable best-before date. If you require specific date information for a large event or stock planning, please reach out to us with the product SKU.